Contact us

We’re here to help. Whether you have questions about an order, need support, or want more information about our products, our team is ready to assist you.

Business Information

Brand Name: HloMart
Legal Entity: Torfy LLC

Registered Business Address:
1006 Sampson Street
Taylor, Pennsylvania 18517
United States

Note: This is a registered business address. In-person service is not available.

Customer Support

📧 Email: info@hlomart.com
📞 Phone: (570) 891-8780 (text only)
💬 Live Chat / WhatsApp: Available on our website

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday and Sunday: Closed

Messages received outside business hours will be responded to on the next business day.

What We Can Help With

You can contact us for:

Order tracking and delivery updates
Shipping and delivery questions
Returns, refunds, or exchanges
Product inquiries
Account or login assistance
Reporting damaged or incorrect items

Response Time

We aim to respond within:

Email: 6–12 hours
Live Chat / WhatsApp: 1–4 hours
Phone: During business hours (text only)

Response times may vary slightly during peak periods.

Returns & Order Issues

If you need help with a return or order issue:

Email info@hlomart.com
Include your order number
Provide photos if applicable (for damaged or incorrect items)

Our team will assist you with a resolution as quickly as possible.

Order Tracking Support

If your tracking information is not updating:

Please allow 24-48 hours for carrier updates
Contact us for assistance if needed

We will help ensure your order is properly tracked and delivered.

Thank You

Thank you for choosing HloMart.
We are committed to providing reliable support and a smooth shopping experience.