Ends in

FREQUENTLY ASKED QUESTIONS (FAQ)

Below are the most frequently asked questions about shopping at HloMart. If you need additional help, our support team is ready to assist you.

1. Who operates HloMart?

HloMart is the brand name of our online retail store.
All operations, payments, fulfillment, and legal responsibilities are managed by Torfy LLC, a registered U.S. company located in Taylor, Pennsylvania.

2. Where is HloMart located?

Our primary business address:

1006 Sampson Street
Taylor, PA 18517
United States

We ship from both:

  • United States warehouses, and
  • Verified international supplier warehouses, depending on product inventory and availability.

3. How long does shipping take? 🌍

Delivery time depends on product origin and warehouse availability.

  • Processing time: 0–1 business days
  • Delivery time: 3–8 business days
  • Total estimated delivery: 3–9 business days

Delivery time may vary due to weather, customs, carrier volume, or seasonal peaks.

📌 Full shipping details are available in our Shipping Policy.

4. Do you offer free shipping?

Yes — we proudly offer FREE shipping on all orders across the United States.

📦 Shipping Details:

  • Free standard shipping on every product
  • No minimum purchase required
  • No hidden fees

🚚 Delivery Time:
Orders are typically delivered within 3–9 business days, depending on your location and product availability.

💡 No Extra Charges:
You will never be charged any additional customs duties, import taxes, or hidden shipping costs on U.S. orders.

We are committed to providing a simple, transparent, and hassle-free shopping experience for every customer.

5. Do you offer returns?

Yes.
We offer a 30-day return window for eligible products.

  • Damaged, defective, or incorrect items receive free return shipping
  • For non-defective returns (change of mind), customers may cover return shipping

Full requirements and instructions are available in our Return & Refund Policy.

6. Why did my order arrive in multiple packages?

To ensure faster delivery, some products may ship separately.
Each package has its own tracking number and may arrive on different days.

7. How do I track my order?

Once your order is shipped, you will receive:

  • Tracking number
  • Carrier name
  • Tracking link

You can also track your order from:

➡️ The My Account page on hlomart.com
➡️ Email notifications

8. What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Major debit & credit cards

All payments are 100% secure and encrypted.

9. What if I receive a damaged or incorrect item?

Email us at info@hlomart.com with:

  • Order number
  • Photos of the issue
  • Description of the problem

We will send a free replacement or issue a full refund, depending on availability.

10. How can I contact customer support?

You can reach us anytime at:

📧 Email: info@hlomart.com
📞 Phone: (570) 891-8780
📍 Address: 1006 Sampson Street, Taylor, PA 18517
💬 WhatsApp Chat: Available on website

Support Hours:
Monday – Friday, 9 AM – 6 PM EST

Shopping Cart