HloMart Refund & Returns Policy
Thank you for shopping with HloMart. We are committed to providing quality products and excellent customer service. Please read our refund and returns policy carefully to understand your rights and our procedures.
Return Eligibility
- We accept returns for both defective and non-defective products.
- All returned items must be in new condition and in their original packaging.
- Returns must be initiated within 30 days of delivery for all products.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Exchanges
- We accept exchanges for items that are defective, damaged, or incorrect.
- To request an exchange, please contact our customer support within the return window with your order details.
Return Shipping and Fees
- If the product you receive is defective or not as described, we will cover all return shipping costs, and you will not be charged any fees.
- For returns of non-defective products (such as buyer’s remorse, wrong size, or change of mind), the customer is responsible for return shipping costs.
- Additionally, for non-defective returns, a 3% transaction fee will be deducted from the refund amount to cover payment processing and restocking costs.
- Please ensure returned items are securely packaged and use a trackable shipping method, as we are not responsible for lost or damaged returns.
Refund Processing
- Once we receive and inspect your returned item, we will process your refund to the original payment method within 7 business days.
- Refunds may take additional time to appear on your account depending on your bank or card issuer.
- If you have not received your refund within this timeframe, please contact us at support@hlomart.com.
How to Initiate a Return or Exchange
- Contact us at support@hlomart.com within 30 days of delivery.
- Provide your order number and reason for return or exchange.
- We will provide you with a prepaid return shipping label if the return is due to a defective or incorrect product.
- For non-defective returns, you will need to arrange and pay for return shipping.
- Ship the item back to us using the instructions provided.
Non-Returnable Items
The following products are not eligible for return or exchange:
- Perishable goods (such as food, plants)
- Personal care items (such as undergarments, cosmetics)
- Downloadable software or digital products
- Customized or personalized items
- Clearance or final sale products
Contact Us
If you have any questions about your return or our policies, please contact our customer service team:
📧 Email: support@hlomart.com
🌐 Website: www.hlomart.com
Thank you for choosing HloMart. We appreciate your business and are here to assist you!